Customer Success Manager | Legal-Tech SaaS | $80K Base + Quarterly Bonus | Brisbane (Remote-First)

Most CS roles put you in a queue. This one puts you at the center of something that's about to get very busy.

RealAML is a bootstrapped legal-tech SaaS platform built for law firms across Australia and New Zealand. AML compliance, identity verification, e-signing, client onboarding — all in one purpose-built tool. Seven consecutive years of 80–100% revenue growth, positive EBITDA, and a strong financial position built without external pressure.

From 1 July, new Australian legislation captures the majority of law firms under anti-money laundering compliance obligations. RealAML is positioned directly in the path of that wave — and they need someone in seat before it hits.

This isn't a case of "we think demand might increase." Demo requests are already up. Support tickets are already climbing. Their current CS Manager is working at capacity and needs support now.
You're not filling a gap. You're preventing a bottleneck that would cost them real revenue.

Why this role

• $80,000 base + quarterly discretionary bonus — with real earning growth for high performers

• Seven years of unbroken growth at 80–100% YoY. Bootstrapped, financially strong, and not going anywhere.

• Remote-first role with fortnightly co-working in Brisbane — genuine flexibility, not "flexible where possible"

• AI-native team. They mandated AI adoption company-wide. You'll be working with tools that actually save time, not IT-approved ones that waste it.

• Travel as you grow into the role — visit cities across AU and NZ every couple of months

• Real urgency. Real timeline. Real chance to establish yourself before the July wave hits.

• Follow up on warm inbound leads — people who've clicked links in weekly marketing emails to 60,000 contacts but haven't booked a demo or converted

• Reach out to trial users who ran through their credits but didn't enter a credit card — understand what stalled them, remove the blocker, move them forward

• Shadow the current CS Manager on demos through your ramp period (~6 months), progressively taking over as product knowledge builds

• Handle inbound support tickets and client enquiries — this is a meaningful part of the role and how you'll build deep product knowledge fast

• Assist with client onboarding as new law firms move to comply with the new legislation

• Work inside a HubSpot setup being built out with lead-scoring workflows — Slack alerts will flag priority contacts for you to action

• Help the team squeeze more conversion out of a 60,000-contact database that's already engaged and already generating demand

• You're at least a year or two into your career — not a fresh graduate. You've figured out how to manage your own workload without someone setting your to-do list.

• You're outgoing and confident in writing and on the phone. Not pushy — lawyers aren't the type — but you don't fold when someone doesn't respond the first time.

• You thrive in small, remote teams. Low oversight isn't a problem for you; it's how you prefer to work.

• You're comfortable with AI tools and expect to use them daily. This isn't optional here.

• You move quickly. A bias for action is a trait, not a performance.

• You have enough humility to start junior and earn your way up — and you find that proposition interesting rather than insulting.